Takkn

Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains what information Takkn collects, why we collect it, how we use and share it, how long we keep it, and the rights and choices you have. It is written to be read — if anything is unclear, contact us at support@takkn.com.

Effective date: July 7, 2026. By creating an account or using Takkn you acknowledge this policy.

1. Who we are (data controller)

Takkn is a private app for two people in a relationship to chat, call, share memories, answer a daily question together, and plan dates. Takkn is operated by Love Veracity (“Takkn”, “we”, “us”, “our”), which is the data controller for the personal data described in this policy. This policy applies to the Takkn mobile app and to these web pages. You can reach our privacy and grievance contact at support@takkn.com.

2. Information we collect

  • Phone number — used to create your account and sign you in with a one-time code (OTP) sent by SMS. Your phone number is your account identifier; we never publish it, place it in URLs, or include it in logs in plaintext.
  • Profile information — display name, profile photo, and optional details you choose to add (such as important dates and preferences used for personalization).
  • Relationship information — the pairing between you and your partner, invitations, relationship status and related activity (for example streaks and daily-question participation).
  • Messages — the text messages you send are end-to-end encrypted on your device (see Section 5): our servers store and deliver ciphertext they cannot read, together with metadata needed to run the service (timestamps, delivery/read state, message type).
  • Media and memories — photos, videos, and voice notes you upload, and memories you save. Media is stored in private cloud storage and served only through short-lived signed URLs.
  • Calls — voice and video calls are transmitted in real time over encrypted connections (WebRTC/DTLS-SRTP) and relayed through our relay (TURN) servers when needed. We do not record calls; we keep limited call metadata (who called whom, when, duration, connection quality signals).
  • Location (optional, foreground-only) — if you use the AI Date Planner’s “near me” features and grant permission, we use your device location at that moment to suggest nearby places. We never collect location in the background, and your precise location is not shown to your partner.
  • Calendar (optional, write-only) — if you tap “Add to calendar”, we write that single event to the calendar you choose. We never import, scan, or read your other calendar events.
  • Purchase and subscription information — if you buy a subscription, billing is handled by Apple or Google; we receive subscription state (product, status, renewal/expiry) via our subscription-management provider. We never see your full payment card details.
  • Notification tokens — push tokens used to deliver notifications and incoming calls to your device.
  • Device, session, and security information — device model and OS, app version, language, session records, and your account PIN in salted, hashed form (never in plaintext). If you enable biometric unlock, biometric data is processed entirely on your device by the operating system and never leaves it.
  • Crash and diagnostic data — crash reports and performance diagnostics collected through Sentry so we can find and fix defects. These reports do not include your message content.
  • Usage and audit logs — limited, content-free operational and audit records (for example, security-relevant account events) used to run the service, protect accounts, and meet legal obligations.

3. How we use information (purposes and legal bases)

Where laws such as the EU/UK GDPR or India’s Digital Personal Data Protection Act, 2023 apply, we rely on the following legal bases:

  • To provide the service (performance of our contract with you): create and sign in to your account; pair you with your partner; deliver messages, calls, media, memories, streaks, and daily questions; deliver notifications you enable; process subscriptions you purchase.
  • With your consent: use your location for nearby date suggestions; write an event to your calendar; access your camera, microphone, or photo library; send you optional notification types. You can withdraw consent at any time in your device or app settings.
  • Legitimate interests: keep the service secure, prevent abuse and fraud, debug crashes, and improve reliability — always using the least data necessary and never your message content.
  • Legal obligations: retain limited records where required by law, respond to valid legal process, and handle safety reports.

We do not use your personal data for third-party advertising, and we do not track you across other companies’ apps or websites.

4. AI features

Some features (the AI Date Planner and Relationship DNA insights) use artificial-intelligence models to generate suggestions. For these features we send only the inputs the feature needs — such as the preferences you have set, the general area you have consented to share for nearby suggestions, and high-level relationship activity signals — to our AI model provider (currently the OpenAI API) and, for place search and travel times, to Google Maps Platform.

  • Your messages are never sent to AI providers. End-to-end encrypted content cannot be read by us and is not used for AI features.
  • Our AI providers process these inputs to return results to us and are contractually restricted from using them to train their models.
  • AI-generated suggestions can be inaccurate. They are ideas, not professional advice.

5. Encryption — exactly what is and is not end-to-end

We want to be precise rather than promotional:

  • Text messages between you and your partner are end-to-end encrypted using AES-256-GCM with per-relationship keys exchanged between your devices. Our servers store and route ciphertext they cannot decrypt.
  • Calls are encrypted in transit end to end at the transport layer (WebRTC DTLS-SRTP) and are never recorded by us.
  • Media (photos, videos, voice notes) and some legacy content are encrypted in transit (TLS) and at rest in our storage, and access requires short-lived signed URLs — but we do not claim that all content, including media, is end-to-end encrypted.
  • Push notifications never contain your message content. A notification only tells your device that something happened; the app then fetches and decrypts content itself over an authenticated connection.

6. Third-party processors

We share personal data only with service providers acting on our instructions, and only as needed to operate Takkn:

  • Twilio — sends your one-time SMS login codes.
  • Amazon Web Services (AWS) — hosting, database, and private media storage (Amazon S3), primarily in the AWS Asia Pacific (Mumbai) region.
  • Apple Push Notification service and Firebase Cloud Messaging (Google) — deliver push notifications and incoming-call alerts.
  • RevenueCat — manages subscription entitlement state for purchases made through Apple or Google.
  • Apple App Store / Google Play — process subscription payments under their own terms and privacy policies.
  • Sentry — crash reporting and performance diagnostics.
  • OpenAI — AI model processing for the features described in Section 4.
  • Google Maps Platform — place search and travel-time estimates for date planning.
  • TURN relay infrastructure — relays encrypted call media between devices; it cannot decrypt calls and stores no call content.

We do not use third-party advertising networks or cross-app tracking SDKs, and we do not sell or “share” (as defined by the California Consumer Privacy Act) your personal information.

7. When we disclose information

We disclose personal data only:

  • to the processors listed above, to run the service;
  • to your partner — content and activity you create in a relationship is, by design, visible to your connected partner;
  • to comply with applicable law or valid legal process, or to protect the rights, safety, and security of users, the public, or Takkn (note: we cannot produce the plaintext of end-to-end encrypted messages, because we do not hold the keys);
  • with your direction or consent (for example, support you request);
  • as part of a merger, acquisition, or asset sale — in which case this policy continues to apply and we will notify you of any successor.

8. Data retention

  • Account deletion: when you delete your account (Settings → Delete Account, or via our web deletion page), it is deactivated immediately and scheduled for permanent deletion. You have a 30-day recovery window; after it, your account and personal data are permanently deleted or irreversibly anonymized.
  • Relationship end: if a relationship is ended, the shared chat history is deleted within 60 days.
  • Shared history: some relationship history may be preserved for your former partner only in anonymized form.
  • Operational records: limited, content-free security, audit, and accounting records are retained only as long as necessary for security, legal, and tax purposes, then deleted.
  • Backups: encrypted backups roll off on a fixed schedule; deleted data ages out of backups within that cycle.

9. Account deletion

You can delete your account at any time from Settings → Delete Account in the app. If you no longer have the app, you can request deletion from our account deletion page or by emailing support@takkn.com. Deletion is scheduled immediately, remains recoverable for 30 days, and is then processed permanently as described in Section 8.

10. Your rights and choices

Depending on where you live, you may have the right to:

  • access the personal data we hold about you and receive a copy (portability);
  • correct inaccurate data (you can edit your profile in the app);
  • delete your data (see Section 9);
  • object to or restrict certain processing;
  • withdraw consent at any time (device permissions, notification settings);
  • complain to your data-protection authority — for example, your EU/UK supervisory authority, or the Data Protection Board of India under the DPDP Act;
  • (California) know, delete, correct, and not be discriminated against for exercising your rights. We do not sell or share personal information, so there is no opt-out to exercise.

To exercise any right, email support@takkn.com. We verify requests using the phone number on the account (via OTP) and respond within the time required by applicable law. Our grievance officer for the purposes of Indian law can be reached at the same address.

11. Children

Takkn is for adults. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use it. We do not knowingly collect personal data from anyone under 18; if we learn that we have, we delete the account. If you believe a minor is using Takkn, contact us at support@takkn.com.

12. Security

We protect your information with, among other measures: end-to-end encryption for text messages; TLS for all connections; encryption at rest for stored data and media; short-lived signed URLs for media access; a mandatory account PIN with optional on-device biometric unlock; separated token scopes; audit logging of security-relevant events; and access controls that keep private content out of push notifications and logs. No system is perfectly secure, so we cannot guarantee absolute security — if we learn of a breach affecting your personal data, we will notify you and regulators as required by law.

13. International data transfers

Our primary infrastructure runs in the AWS Asia Pacific (Mumbai) region in India. Some processors listed in Section 6 process data in other countries (including the United States). Where required, we rely on appropriate safeguards for such transfers, such as the processors’ standard contractual clauses and equivalent mechanisms.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, for material changes, give you reasonable advance notice in the app or by notification before the change takes effect. Continued use of Takkn after the effective date of an update means the revised policy applies.

15. Contact

Questions, requests, or complaints about privacy? Email support@takkn.com or visit our Support page. Takkn is operated by Love Veracity.